Main responsibilities:

- Processing and resolving technical queries collaborating with internal and external service departments
- Providing individual technical support for business customers, troubleshooting and error resolution
- Case ownership. Central contact person for the customer, up to the final closure of the ticket
- Gathering all relevant information, investigating errors, using troubleshooting tools and processes to fix issues.
Requirements:

- Native or near native language proficiency in German language
- Excellent spoken and written communication abilities
- Customer orientation and problem-solving abilities
- Demonstrated analytical skills and attention to details
- Adaptability and capacity to easily find solutions
- Proactive attitude
- Team spirit
- Good PC operating skills and typing speed
- Availability for working in shifts
- Passionate about technology

Apply now at: mihaela.patrascu@salesconsulting.ro