What you will be doing
Do you want to be the one to make a difference in a career platform used by people in more than 30 countries? Would you also enjoy working with a young and innovative company. Then the Customer Support position with CVMaker is the perfect job for you!

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computer

As a Customer Support in Romanian you’ll be helping with CVMaker's customers.

You’ll be :
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Skills and qualifications, some of the key skills for our customer service representative are:

Personable and attentive;
Strong interpersonal skills;
Strong verbal communicator;
Familiar with the software Helpscout;
Knowledge of CVMaker products;
Language: Fluent in Romanian with business proficiency in English.
More informations about the company:
CVMaker is the number one job application platform within Europe and is used by jobseekers in more than 30 countries. Our mission is to build a career platform where jobseekers are professionally supported during the application process and while finding their dream job. In order to further support our customers, we make CVMaker future-proof by automating even more and by evolving from a CV builder to a job application platform. The idea is that the candidate will be able to find and use everything that has to do with applying for a job through our platform. From creating a CV, to submitting applications, finding job openings, to creating a personal website with video. We want to become the global leader and are always looking for talented people who want to help us and who strive to grow.

We’re proud of our corporate culture! You’ll be part of a professional team with a sense of humour and mutual respect.

Do you have any questions? Feel free to call or email with Patrycja Kozdrach, contact for this vacancy (+31 638230039 | p.kozdrach@cvmaker.nl)”