Needs to hire 2 Freelancers
Company Description:
At Nama we believe in helping people consume more fruits and vegetables. We use the tools we’ve been given to positively impact our surroundings, both for ourselves and for those who learn from us. Though we are imperfect beings who each have our own challenges, we find peace in nurturing our bodies and minds. We believe that wellness is a path consisting of many small steps. It is not a destination; it is a journey on a winding road. We are looking for someone in our Nama community who is passionate about their own wellness as well as someone who is eager to inspire and educate our community. We launched our first product in August of 2019 and because of the support of our wonderful community, we are quickly growing beyond our own expectations. Our customers come from all walks of life and from every corner of the globe and our goal is to serve each of them as if they are one of our family members.

Job Description:
At Nama our customers and our colleagues are family! We’re a small team and customer service is a big role! We’re looking for a customer service person who genuinely loves building relationships. If you have a knack for problem solving and advocating for customers, you may be a good fit. The ideal candidate will be a quick learner who can take a lot of moving parts and turn them into a seamless customer experience. The most successful candidates will be comfortable using Zendesk, Shopify and Google Suite on day one. There may be room for the position to grow, so bonus points for experience with social media, digital advertising and analytics.

How are we responding to COVID?
• Working from home until Jan 2021 (depending on the situation of the pandemic)
• Practice social distancing at the office and wearing a mask
• Have hand sanitizers at the office available
• Considerate of this difficult time - always here to help

Customer Service Tools: Excel, Zendesk, Shopify, Facebook, Instagram, Hootsuite/ Sprout Social, Ad Espresso
Communication methods: Email, Phone, Chat (potentially include in the future)

Job Responsibilities:
• Answering incoming customer inquiries (emails, calls, direct messages)
• Collaborate with management teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with our company’s customer service policies
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - be proactive
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers after a ticket has been resolved - be proactive
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Create analysis for customer service performance
• Generate sales leads
• Meet personal/customer service team sales targets and call handling quotas
• Other duties as requested

Skills:
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, organize, and manage time effectively
• Empathetic, optimistic, and problem-solving mindset

Interest:
• Bachelor’s degree
• Have some experience with juicing, either juicing themselves and purchase juice on a regular basis
• Health and wellness space
• Experience with nutrition (e.g. iin certified health coach)

Requirements:
• Minimum of 2+ years of call center experience
• Minimum of 2+ years of customer service experience
• Minimum level of education - Bachelor’s
• Language: English, Spanish
• Authorized to work in the United States
• Able to commit to full time, part time, or temp (may require some weekend work hours)
• Start Date: Early November – Mid-November
• Must have experience with Zendesk and Shopify

How to Apply:
• Email your resume and cover letter to careers@namawell.com by 11/6
• Please confirm in email if you are available for full time, part time, or temp (multiple options ok)