We are therefore searching for a native French speakers for the Support Agent position. You'll be the first point of contact with to the French speaking market. You will be working across many channels to provide our users with the most excellent customer support experience. Besides your primary responsibility as a Support Agent, you will create and review French content and monitor our social media channels.

You will solve customer inquiries (via email, chat, media monitoring), identify, troubleshoot and resolve issues encountered by customers. You work closely with technical teams to report customer issues while providing timely status updates to our users. You will collect and analyse customer feedback as well as possible trends in customer issues, in order to provide insights and suggestions on how to improve our product and processes.

Key Qualifications:
native French and high level of English
1-2 years work experience in an administrative or organizational role
ability to effectively prioritise and escalate user issues as required
advanced customer service skills: active listening, empathy, conflict resolution, problem solving, and professionalism
quick to learn and fast to adapt to changing environments
ability to multi-task, work independently, and make accurate decisions with a sense of urgency
Preferred qualifications:
prior experience in customer support
strong technical understanding and interest in internet companies and mobile apps
What we offer:

An opportunity to change the world and work with some of the smartest and the most talented experts from different fields.
Growth potential. We rapidly advance team members who have an outsized impact.
Fully remote company, at which every person is free to live and work wherever they want
Flexible time off 25+ holiday days
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