Within your role, you will:

Work Office-based in Bucharest;
Offer customer support via e-mail, inbound calls, ticket or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel; ;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching / implementing new working products or tools;