1st Level IT Customer Support with French

• Microsoft
• Customer Communication
• French

Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service Desk Technician, you'll be a problem-solver, device & software technician and more, all while being positive and professional. And you'll also be a hero when you solve our customer's challenges. Join our team in #TIMISOARA #ROMANIA! During the pandemic, we all work from home! What you will do: - Provide first line IT technical support with accurate and creative solutions to customer problems - Research, resolve and respond to general issues (office, windows, outlook, internet, specific applications) received via telephone calls and e-mails from different kinds of customers - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction - Demonstrate excellent customer service at all times Requirements: Spoken languages: advanced French and English (B2/C1) Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit Availability to work in shifts What we offer: Permanent contract Central building offices with an excellent view of the city, top facilities and equipment (during the pandemic, we all work from home) Competitive salary Performance bonus Meal tickets and gift vouchers Training opportunities Regina Maria medical package Copayment 7Card Massage at the office day What about choosing much more than a job? #AJobThatMakesSense