In this role you will manage and execute the implementation, configuration and support of systems focusing on continuous service improvement; working closely with the other teams to ensure adherence to standards and to aid with the implementation of IT's Global Service Delivery.

The successful candidate should have a technical background and be service minded.

What you will achieve:
* Build strong relations with business users and IT team members to better learn and understand the methods in which IT hardware, software and networks are utilized throughout the company
* Work with system users and IT team members on the server, storage and LAN/WAN system requirements, improvements and support
* Make recommendations to business and IT teams on how to improve server, storage, LAN and WAN environment usage and operations
* Participate in and lead projects from a technical perspective, assist and advise the Global PMO with respect to major projects and changes
* Manage your work load, project plans, deliverables and goals
* Ensure project timelines and goals are established, communicated, followed and reported upon
* Adhere to corporate IT audit controls, security and change management procedures, quality control processes and documentation standards.
* Facilitate a proactive approach to business and IT support by executing and encouraging team members to query users concerning needs relating to analysis and usage of the IT infrastructure
* Keep abreast of new technologies and offerings that will enable the business to improve its use of IT Infrastructure
* Develop, implement and maintain formal processes and procedures to ensure company data is secured and accessed in an efficient manner
* Assist in the development of project and department budgets including return on investment calculations
* Manage vendor relationships
* Any additional duties as assigned by management

What you need to succeed:
* Bachelor of Science degree in Information Technology, Computer Science, Business, a related field, or equivalent work experience
* 3+ years of experience in the area mentioned above
* Project management and experience involving system implementations
* A clear ability to articulate technical detail to a non-technical audience; verbally and in writing
* Demonstrate flexibility
* Demonstrate innovative and "out of the box" thinking
* Experience working with a geographically dispersed multi-cultural team.
* Fluent in English (written & spoken)
* Open to travel of up to 25%
* Knowledge of storage systems based on ISCSI or NFS technology is a plus
* Scripting skills / experience (Power Shell) will be beneficial

Mandatory skills:
* Good knowledge of Microsoft server systems - mainly Windows server, MS Exchange, basic MS SQL, MS Azure and cloud services
* Deep knowledge of VMware
* Knowledge (mainly Cisco) of routers, switches, firewalls, security monitoring systems, switches, data & telecommunications, wireless, virtual private network, VoIP and video equipment