Salesforce

In Summer 2019, the end client began a new CRM implementation based on Salesforce and Vlocity technologies with a long term objective to migrate away from the legacy Siebel CRM estate. Phase A delivery was approved and development started in August 2019 with Programme increment 1. To date, the programme has delivered basic functionality and features using the SAFe agile methodology in partnership with Accenture. Programme Increment 2 began at the end of October partnering again with Accenture to deliver next stage features and integrations up to the beginning of February. The programme is targeting completion of development in Summer 2020 over two final programme increments and is targeting launch to the market as soon as possible after trial sign off. The programme underpins a number of business transformation objectives within the end client, including adoption of scaled agile delivery methods and insourcing/upskilling key resources for the future, and has strong exec focus. Phase A will deliver the foundations for Phase B to support the German and Austrian Residential businesses (Pay TV for Satellite and Cable subscription customers ) and deliver business transformation through a strong focus on customer engagement via digital sales and service journeys. Phase B is due to start delivery in Q3 2020. Beyond this, it is intended that the new CRM platform will also serve Italy and support growth into other European territories. Phase A will deliver an end to end online customer journey for "OTT" Pay-lite / pay as you go the end client (customer with digital only service and support.) The new CRM platform will support prospects and customers through the entire customer lifecycle including Marketing (campaigns, marcomms & transcomms), Sales, Customer Engagement/Service, Retention and Cancellation processes. Major assumptions: supports the end client OTT proposition (pricing & packaging), online-only sales, service and marketing capabilities, no commercial partner integration, no product shipping, launch to new customers only (technical data migration tbc for some customer segments post-launch) Phase A of this project (OTT) is currently targeting launch in Summer 2020 based on business needs. The programme has just completed the first delivery increment and is currently starting increment 2. Phase B, focused on residential customers, is yet to be fully planned however development will commence as soon as all Phase A development increments are complete. This RFP covers Phase A delivery only; the final contract award will cover Programme delivery increments 3 & 4 at minimum. Development skills requirements: SAFe, #Scrum, #Salesforce, Vlocity, REST, #APEX, #UML task description: Salesforce/Vlocity development tasks for end client New CMS Testing skills requirements: Scrum, Salesforce, Vlocity, Testrail, REST, UML task description: Testing Salesforce/Vlocity tasks for end client New CMS CV ON ro@helix-recruitment.eu