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Responsibilities: • Act as a supporter of Human Resources Service for Compensation & • Benefits, Travel, Time Management, Employment and Placement areas • Consults customers by phone for all Human Resources products; • Processes electronically and written requests; • Maintains process information documentation and procedures in the knowledge management system; • Tracks and processes issues and service quality complaints and escalates the issues as necessary following the escalation procedure; • Answers employees, managers or candidates inquiries using the Knowledge tools and system available at the Contact Center; • Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements. Requirements: • Advanced knowledge of German; • Experience in Administrative/HR Support is a plus; • Pro-active attitude; • Responsibility, seriousness, customer orientated attitude; • Team player. Offer: • Flexible work schedule; • Motivating salary depending on performance and experience; • Meal tickets (15 ron); • Medical insurance; • Bookster and other recreational activities. For more information, you can send your CV at ruxandra.chende@manpower.ro, you can call 0729 800 086 or come to Manpower Timisoara in Splaiul Nistrului, no. 1.
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